Terms of Service

AskVerum™ AI Technologies Private Limited (trading as AskVerum™) provides AskVerum Platform — AI-assisted investigation, evaluation, and trust infrastructure. You agree to use the Service only for lawful purposes and in compliance with applicable laws, including those of your jurisdiction. The Service is decision-support; it does not certify truth or replace qualified professionals.

You may be required to authenticate using third-party login providers such as Google. You are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account
• Ensuring that information you provide is accurate and up to date

AskVerum™ AI Technologies Private Limited uses artificial intelligence systems to generate, evaluate, and analyse information. You acknowledge that:

• AI-generated outputs may contain inaccuracies, errors, or omissions
• Outputs are provided for informational purposes only and do not constitute professional advice
• AskVerum™ AI Technologies Private Limited does not guarantee the completeness, reliability, or accuracy of any output
• The Service is not a substitute for professional legal, medical, financial, or safety advice

You agree not to:

• Abuse, disrupt, or interfere with the Service or its infrastructure
• Attempt to gain unauthorised access to any part of the platform
• Reverse engineer, decompile, or attempt to extract source code from the platform
• Use the Service for unlawful, harmful, or fraudulent purposes
• Submit malicious code, harmful content, or adversarial inputs designed to manipulate outputs
• Use the Service to generate content that violates applicable laws or third-party rights
• Use the Service to harass, defame, libel, or publish unverified allegations about identifiable individuals or organisations, or to facilitate reputational harm, doxxing, or coordinated smear campaigns
• Rely on outputs as medical diagnosis, legal advice, investment recommendations, or regulatory filings without independent verification by qualified professionals

We may suspend or terminate accounts that violate this section. You are solely responsible for how you use, share, or export investigation results.

Paid tiers (Insight, Pro, Prime) are billed monthly through Razorpay in Indian Rupees (INR), plus applicable GST where required. Spark is free within published credit limits. Enterprise and API tiers are available by contract only.

• Credits wallet: each tier includes a monthly credit allocation. Investigations debit credits based on model depth, live search, and verification work for that run.
• Monthly crediting only: included subscription credits are added to your wallet once per billing month (on each monthly renewal or each month of a multi-month prepaid term). They are not issued as a single lump sum for a quarter, year, or other multi-month period — even if you pay several months upfront. Top-up pack credits are credited when the purchase is confirmed and remain in your purchased balance until used.
• Top-up packs add purchased credits to your wallet. They are notsubscriptions — no automatic renewal. Prices are ex-GST; GST is added at checkout where applicable.
• Spark: optional top-up pack ₹1,000 → 750 credits at Insight investigation depth while purchased balance remains (not Spark-roster depth). Included Spark credits stay on Spark depth.
• Insight: top-up pack ₹1,000 → 750 credits (half your monthly included allocation).
• Pro: top-up pack ₹2,500 → 2,000 credits. Prime: top-up pack ₹5,000 → 5,000 credits.
• Enterprise and API accounts do not use self-serve top-up packs — contact billing for contract add-ons.
• Unused included monthly credits do not roll over unless we state otherwise in writing
• We may change published prices with reasonable notice; changes apply on renewal where required by law
• Failed or disputed payments may result in downgrade to Spark after a grace period

AskVerum charges for investigation infrastructure and depth — not for guaranteed conclusions.

• Credit top-up packs (company policy): all top-up purchases are final and non-refundable, including unused purchased credits. Top-ups do not create a subscription and are not renewed automatically.
• Subscriptions: included monthly credits are not refundable once a billing period has started, except where applicable law requires otherwise or we confirm a billing error in writing.
• Duplicate or failed charges: contact billing within 14 days if you were charged in error or twice for the same transaction; we will correct verified mistakes.
• Downgrades take effect at the next billing cycle unless otherwise required by law
• Chargebacks: initiating a chargeback without contacting support first may result in account suspension pending resolution

Refund requests: support@ask-verum.com with your account email, Razorpay payment ID, and reason. We aim to respond within ten (10) business days.

All platform content, branding, software, interfaces, algorithms, and related materials are owned by AskVerum™ AI Technologies Private Limited or its licensors unless otherwise stated. Users retain ownership of content they submit where applicable, but grant AskVerum™ AI Technologies Private Limited a limited licence to process and analyse that content for the purpose of providing the Service.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.

For users in India, your data rights are governed by the Digital Personal Data Protection Act, 2023 (DPDP Act). Users in the EEA, UK, and California have additional rights described in our Privacy Policy.

We may modify, suspend, or discontinue portions of the Service at any time without prior notice. We do not guarantee uninterrupted or error-free availability.

To the maximum extent permitted by applicable law, AskVerum™ AI Technologies Private Limited and its directors, officers, employees, and affiliates shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of data, profits, goodwill, or business interruption
• Decisions made in reliance on AI-generated outputs or exported dossiers
• Any loss arising from third-party service failures

Liability cap: Our aggregate liability for any claims arising from the Service in any twelve (12) month period is limited to the greater of (a) fees you paid to us in that period, or (b) INR 5,000 — except where applicable law does not permit such limitation.

Use of the Service is at your own risk.

You agree to indemnify, defend, and hold harmless AskVerum™ AI Technologies Private Limited, its founders, directors, officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your User Content or queries; (c) your violation of these Terms; (d) your violation of any law or third-party rights, including defamation, privacy, or intellectual property claims related to how you publish or share investigation outputs.

AskVerum™ AI Technologies Private Limited relies on third-party infrastructure, AI providers, and authentication services. We are not responsible for outages, errors, or actions caused by third-party providers. Their use is governed by their own terms and privacy policies.

We reserve the right to suspend or terminate access to the Service for violations of these Terms, for security reasons, or for any operational reason, with or without notice.

These Terms are a contract with AskVerum™ AI Technologies Private Limited. They shall be governed by and construed in accordance with the laws of India. For users in India, disputes shall be subject to the exclusive jurisdiction of competent courts in Gurugram, Haryana, unless applicable consumer law grants you a mandatory local forum.

We may update these Terms from time to time. We will indicate the date of the most recent update at the top of this page. For material changes, we will provide notice by email or in-product prompt and may require renewed acceptance before you submit new investigations. Continued use after the effective date, where permitted by law, constitutes acceptance of non-material updates.

For questions regarding these Terms, please contact:

General
Email: info@ask-verum.com

Product support, billing & refunds
Email: support@ask-verum.com

Grievance Officer / Data Fiduciary Contact
Najmul Ahasan, Grievance Officer
AskVerum™ AI Technologies Private Limited
c/o Regus
9th Floor, Tower A, Spaze ITech Park, Sohna Road
Gurgaon, Haryana 122018
India
Phone: +91 96674 45917
Email: grievance@ask-verum.com
Platform: https://ask-verum.com

Under the DPDP Act, 2023, Indian users may contact the above for data-related grievances. We will respond within the timeframe prescribed by applicable law.